Contact
Let’s keep in touch! Feel free to reach out however you prefer. Here are the best ways to contact the Crew:
Click the green message icon in the lower right corner of your screen
Give us a call or send us a text at (870) 336-2424
Send us an email services@mygroundcrew.net
Stop by the office at 3703 S. Culberhouse Rd. Jonesboro AR 72401
Our office hours are 7:00 am – 4:00 pm Monday through Friday, and we’re closed all major holidays. If you call after hours, we’ll do our best to get back with you first thing on our next business day.
Company History
Ah, humble beginnings. The idea for Ground Crew was first tossed around in late 2013. Our president, Adam Sartin, had been operating his father’s landscape design company (Sartin Services – established in 1981) since 2009. Wanting to grow the lawn maintenance, Adam and his wife Ashley decided to purchase that portion of the business and rebrand as Ground Crew, LLC.
Since then, they’ve continued to build on the 30-year history of serving the Jonesboro community. Over the years, the Crew has continued to grow and offer more programs and products to our loyal clients. In 2019, we introduced Northeast Arkansas to our drive-through holiday light show Christmas at the Park which continues to be a yearly tradition — another way for us to make memories with the community we love.
Of course, all of this progress wouldn’t be possible without our dedicated Crew and clients. We consider it a privilege to provide our service, and we thank you for being a part of the Crew.
Meet the Crew
Nice to meet ya. Our team brings over 150 years of landscape management experience. We consider ourselves lucky to serve you. Here’s a bit about the Crew:
Adam Sartin, CLP, EMBA | President, 12 Years
Overseeing the day-to-day, he has the honor to lead a phenomenal team of individuals to create a cohesive team to serve our clients. His goal is to meet the needs of our clients through unmatched consulting and account servicing.
Jana Curtis | Customer Experience Representative, 12 Years
One of our most tenured associates, she has the privilege of closely interacting with each client. She ensures that their needs have been met beyond their expectations and they receive exceptional service. She handles all day-to-day tasks from proposals, scheduling, payments, and posting.
Field Associates | Average Tenure: 5 Years
The Ground Crew difference is the team that you may never see or speak to. This group of individuals are the ones who are boots on the ground to ensure your landscape is well maintained. We are blessed with associates who have been with us for decades as well as welcoming new team members that share our passion for serving others.
Management Philosophy
First and foremost, our management philosophy reinforces our commitment to ethics and excellence. It is to empower and develop employees not only professionally, but to help them excel in their personal lives. We will do this by demanding honesty, fairness, and professionalism within the work environment to foster a culture that is focused on open communication, acceptance of diversity, and enthusiastic to change initiatives.
To help employees gain a sense of our commitment, we will manage by wandering around (“when you get to the position in a company and people won’t tell you bad news – you’ve lost it”), lead by example, and have consistency in our style. We will manage the details of the day-to-day operation by putting ourselves in the shoes of the client and ask ourselves if this is what we would want or expect. We will manage the details by delegating but always following up to make sure the job is being done correctly. We will stay close and listen (“god gave us two ears and one mouth”) to management and employees to have a sense of honest mistakes or bad habits (“catch people doing what’s right”).
We will manage our time by keeping conversations short and to the point (“if you can’t be bright be brief”), making every minute count, and to stop working when we are no longer productive.
Ideas will keep the business alive (“the failure of success, is that too much can cause a failure”), every manager and employee’s ideas will be accepted as valid and acted upon. We will continually try to know and understand the competitor’s actions and plans and keep certain information confidential as it is an important competitive tool, whether internally or externally. To achieve this time and money must be spent on research and development.
Believe that everyone can be a success, and they will be, if they are incapable of the job and the company cannot find another job terminate immediately. Always see the good in employees (“well intended failure, people want to do good.”) And never forget that work will not be there for them in their personal lives.
We will work hard but pray harder. Guard our habits to not let bad ones destroy us. Keep physically fit, mentally, and spiritually strong. And to continually study and learn to improve ourselves and our organization.
Although time, growth, and a changing workforce may change the dynamics of the workplace we will never stray from these basic principles that will make us successful.
Adam Sartin | President
